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FAQ

 

How do I order plants listed in the catalogue?
What freight charges will I need to pay?
How can I pay for my order?
How long will it take to receive my plants?
How many catalogues does Parva have each year?
How do I get a copy of the latest catalogue sent to me?
Do you have a wholesale list for Councils and Landscapers?
I live outside N.Z., will you send plants to me overseas?
How is my order delivered?
Do you list all the plants you have on this website?
How big are the plants that you will send in my order?
I am going away from home for a while, can you delay sending my plants?
What happens if the plant I order is out of stock?
If plants are out of stock, can I put them on backorder?
I saw a plant in a previous catalogue that I wanted, but can't find it in the current catalogue. Am I still able to purchase this?
What happens if my parcel arrives damaged?

 

How do I order plants listed in the catalogue?

Ordering via this website is really easy:

There is a Minimum Order amount excluding freight of $35.00 (including GST).

If you have any questions we are always happy to help talk you through the process so don't hesitate to contact us.

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What freight charges will I need to pay?

Delivery charges cover handling, packaging, delivery and insurance for up to 30 plants (orders comprising of over 30 plants incur additional charges). Parva Plants subsidise part of these costs. There is a shipping cost calculator on the cart screen. Simply add the products you wish to purchase to your cart and then use the calculator to get an estimation of your shipping cost.
As a guide only please see below:

Plants
North Island   $15.50
South Island   $11.50
Chirstchurch  $6.00
if Rural Delivery add $4.00

Gifts, Garden Accessories & Dry Bulbs Only
If ordering items from the Gifts & Garden Accessories or Dry Bulbs Section only (i.e. no plants) the freight guide per order is as follows
Nationwide $9.00
if Rural Delivery add $4.00

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How can I pay for my order?

We accept payment either by Visa, Mastercard, Bank Deposit or Cheque (payment by cheque is only available if you are picking your order up from the nursery).  When ordering via the website you can choose which method of payment best suits you. Once the purchase has been completed a confirmation email will be sent to you confirming the purchase.

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How long will it take to receive my plants?

We aim to deliver your order as quickly as possible.

During our peak period- early March and again in August-September just after the catalogue has been mailed, delivery may take up to three weeks due to the large number of orders that arrive at one time. Generally orders are delivered in a week.

If your order contains dry Bulbs, sometimes bulbs are not expected in store until a few weeks after the catalogue has been released therefore we will dispatch your order when it is completely filled.  

Parva uses mainly Courier Post, who will deliver to your door or if you reside in a rural area, they will connect with your rural mail contractor so that you parcel is delivered to the door.

Expect deliveries Tuesday to Friday.

North Island and Rural orders are sent early in the week so that they have more time to arrive before the end of the working week.

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How Many Catalogues does Parva have each year?

Parva produces two large full colour catalogues twice a year. One in early March for autumn winter planting and another in late August for spring summer planting.

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How do I get a copy of the latest catalogue, sent to me?

Click here to fill in a catalogue request form. Alternatively write, telephone, or fax us using the details on this page.

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Do you have a wholesale list for Councils and Landscapers?

We supply many Landscapers and Council gardeners throughout New Zealand. Our only plant list is our retail listing which is distrubuted twice a year.

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I live outside N.Z., will you send plants to me overseas?

Due to the high costs of exporting and the time involved in cleaning and preparing an export order, we do not send plants overseas sorry.

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How is my order delivered?

The plants are packaged in our Parva Designed Packaging System to resist damage in transit. Each plant is packed in a cardboard module, which supports and holds all the plants in an upright position. The modules are then packed and stapled into our own boxes, which have partially open tops to allow ventilation and air movement. Very large boxes are packed without modules. Parcels are delivered to your door mainly by Courier Post if you live in town. For those of you living in rural areas, Courier Post will link up with your local Rural Delivery Contractor, who will deliver to you.  Also we can deliver to PO Box addresses if you wish.

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Do you list all the plants you have, on this website?

Yes, our entire catalogue is listed online. The same extensive range of plants is also listed in our printed catalogue. For a copy of the latest catalogue click here.

However, occasionally more plants and specials are added to the on-line shopping cart during the season that don't appear in the printed catalogue.

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How big are the plants that you will send in my order?

Most of our plants are grown in our own nursery and supplied in premium 9cm pots, each with a descriptive label.

The size of the plants vary according to variety, but we aim to send out hardy plants ready to grow well and flourish in the coming season. In some cases in the winter months dormant plants are despatched and there is nothing to be seen above the soil line of the pot. You may prefer to hold the bulb in the pot until you can see signs of growth, before planting.

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I am going away from home for a while, can you delay sending my plants?

When you are making your order, let the office staff know the date that you would like your order to be held till, or alternatively the dates you will be away so we can ensure your parcel does not arrive while you are away from home.

If you realise that you will be away after you have sent your order, please contact us about your change of plans and we will make arrangements to suit.

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What happens if the plant I order is out of stock?

If you mark the substitution box on your order form we will substitute with a plant of the closest variety and value as possible. Sometimes we are unable to find a suitable substitute. If you prefer, you can list your own substitute plants when you are ordering by mail, fax or email or we can double up on some of the plants already in your order.

Should you choose not to have substitute plants sent, refunds will be given:

You can request a refund at any time by calling us on (03) 349 4918 with your bank account details. For refund amounts requested that are less than $20.00 that we are not able to refund to a credit card, all refunds will be made via internet banking and we will request a bank account number from you.  If you still prefer a cheque refund to be sent we will deduct $1.50 from the refund to cover postage and bank fees.  

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If plants are out of stock, can I put them on backorder?

Sorry, due to the living nature of our products and not knowing if or when we may have plants in the future, we are unable to offer back-orders. There are many reasons we can not fulfil back-orders. It may be some time before we propagate that particular variety again or are able to have enough propagation material to do so, and with seed raised material it can be longer.

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I saw a plant in a previous catalogue that I wanted but can't find it in the current catalogue. Am I still able to purchase this?

Contact us; sometimes we still have small numbers of plants from an earlier catalogue available, but not in large enough numbers to list again.

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What happens if my parcel arrives damaged?

We hope that this is a rare event with our strong packaging, but if it does happen please contact us within 3 days. We will make contact with the Courier Company to collect your order and we will then reissue you a new order.

Please do not unpack your order if it is damaged, simply contact us using the online form. We will sort the problem out promptly for you.

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About Parva Plants

Parva Plants are suppliers of rare, unusual and hard to source plants to New Zealand home gardeners, and have done so since 1968. Owned by Greg and Jenny Tod, Parva Plants source plants globally that you don't find elsewhere. The product range is vast, including many succulents, bulbs, perennials, shrubs, accessories, giftware and more.

With our uniquely design packaging system plants are couriered throughout New Zealand and you can be assured that they all arrive in great condition.

Contact Us

If you have any questions, please feel free to contact us directly. You can find our contact details listed below:

Address: PO Box 16-550 Christchurch 8441

Phone: + 64 03 349 4918

Mail: info@parva.co.nz

Facebook: find us on Facebook

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